Description
Respond clearly when a customer raises a concern.
Separate what the customer reported, what you can support, and what still needs checking. Use ChatGPT or Claude to identify a question or draft neutral acknowledgment wording, with the response decision kept in your hands.
What you can put to work
- Separate supported facts, reported concerns and unknowns.
- Record an owner and resolution commitments.
- Prepare a response for human review.
- Retain resolution evidence and outcome records.
Use the AI account you already have
Identify a missing fact to check or prepare a neutral opening and closing. AI does not determine blame, approve refunds, or decide whether an issue is resolved. Prepare the prompt in the tool, paste it into ChatGPT or Claude, and bring the response back to review. This is a manual workflow using your own account.
Your download
The browser-based tool, current start guide, fictional examples, prepared AI prompts, review controls, and backup instructions. One-business license for its authorized staff. One-time purchase; AI service subscriptions are not included.
Designed for this task
The owner decides the response and records the outcome. AI does not establish fault, authorize refunds, or independently verify resolution.
Before buying: Use a current desktop browser. ChatGPT or Claude access, usage limits, and any charges are separate. Share only information you are permitted to use in that service. Review outputs, protect your backups, and use your usual approval and sending process.
Explore Customer Issue Desk and see a worked example · Read the refund policy
