Information We Collect

To provide requested products, services, information and support, the Company may collect personal information that you voluntarily provide.

The Company may also collect additional personal or non-personal information when necessary to provide requested services or when you choose to provide it.

Information You Provide Voluntarily

We do not knowingly collect personal information from you unless you voluntarily provide it or it is collected as part of a transaction or requested service.

You may provide information when you:

• Register for an account;
• Submit a speaking or business inquiry;
• Purchase a product, course or service;
• Register for a webinar, workshop or learning experience;
• Subscribe to a newsletter or promotional communication;
• Enter a sweepstakes, contest or giveaway;
• Send an email or other message;
• Participate in a survey or assessment;
• Request a download or digital resource; or
• Otherwise interact with the Company or Site.

We use this information to communicate with you and provide the products, services, information or support you request.

Automatically Collected Information

The Company and its service providers may automatically collect information about the device, browser and connection used to visit the Site.

This information may include:

• IP address;
• Browser and device type;
• Operating system;
• Domain names;
• Access dates and times;
• Referring and exit pages;
• Pages and resources viewed;
• Approximate geographic information; and
• General Site-interaction and usage information.

This information may be used to operate the Site, maintain service quality, support security, understand Site performance and produce general usage statistics.

How We Use Personal Information

The Company may use personal information to:

• Operate and maintain the Site;
• Deliver requested products, services and information;
• Respond to speaking, business and partnership inquiries;
• Process registrations, purchases and transactions;
• Provide account, order and service notices;
• Arrange delivery of physical or digital products;
• Administer courses, webinars and learning experiences;
• Perform obligations and enforce rights arising from agreements, including billing and collection;
• Notify you about material changes to the Site, products, services or policies;
• Provide customer support;
• Detect and prevent fraud, misuse and security incidents;
• Comply with legal and regulatory requirements;
• Inform you about other Company or affiliate offerings when permitted; and
• Fulfill other purposes disclosed when information is collected or authorized by your consent.

Sharing Information with Third Parties

The Company may share information with trusted service providers when necessary to operate the Site, deliver products or services, communicate with users or complete transactions.

These providers may assist with:

• Website hosting and maintenance;
• Form collection and inquiry management;
• Payment processing;
• Email and newsletter delivery;
• Analytics and statistical analysis;
• Customer support;
• Course and digital-content delivery;
• Shipping and fulfillment; and
• Fraud prevention and security.

Service providers are authorized to use personal information only as necessary to provide the applicable services and are expected to protect the confidentiality of that information.

The Company may disclose information without notice if required by law or in a good-faith belief that disclosure is necessary to:

• Comply with law or legal process;
• Protect and defend the Company’s rights or property;
• Investigate fraud, misuse or security concerns; or
• Protect the personal safety of Site users or members of the public.

Payments and Transactions

When you purchase products or services, payment and billing information may be collected and processed by the Company’s e-commerce and payment-service providers.

Payment providers may collect information such as your name, billing address, payment-card information and other information required to authorize and complete a transaction.

The Company may receive transaction details, such as purchase amount, product, payment status and limited billing information, but may not receive or retain the complete payment-card number when a third-party payment processor handles the transaction.

Payment processing is also subject to the privacy practices and terms of the applicable payment provider.

Cookies, Analytics and Tracking

The Company and its service providers may use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, maintain security and improve content, products and services.

The Company may keep track of pages and resources visited within the Site to understand which information and services are most useful or relevant.

Information collected through cookies or analytics may include browser type, device type, IP address, access time, referring website and Site-interaction information.

You may be able to restrict or disable cookies through your browser settings. Disabling necessary cookies may affect Site functions, account features or transactions.

Links to Other Websites

The Site contains links to websites, platforms and services operated by other organizations.

The Company is not responsible for the content or privacy practices of those external sites. Users are encouraged to review the privacy policies of any external website that collects personal information.

Security of Personal Information

The Company uses reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, use, alteration or disclosure.

The Site uses Secure Sockets Layer technology, commonly referred to as SSL, to encrypt information transmitted between a visitor’s browser and the Site.

When payment information is transmitted to a payment provider, it is protected through encryption and the security measures used by that provider.

Data Retention

The Company may retain personal information for as long as reasonably necessary to provide requested products and services, maintain business and transaction records, fulfill contractual obligations, resolve disputes, enforce agreements, protect against fraud and comply with legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal or operational requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request:

• Information about personal data collected about you;
• Access to certain personal information;
• Correction of inaccurate personal information;
• Deletion of certain personal information;
• A copy of certain information in a portable format;
• Withdrawal of consent where processing relies on consent; or
• Opt-out from certain marketing communications.

The Company may need to verify your identity before responding to a request. Certain information may be retained or excluded from a request when permitted or required by law.

Submit privacy requests using the contact information at the end of this Policy.

Right to Deletion

Subject to applicable exceptions, upon receiving and verifying a valid request, the Company will:

• Delete applicable personal information from its records; and
• Direct applicable service providers to delete personal information from their records when required.

The Company may be unable or not required to complete a deletion request when information is reasonably necessary to:

• Complete a transaction, provide a requested product or service, fulfill a warranty or perform a contract;
• Detect security incidents or protect against malicious, deceptive, fraudulent or illegal activity;
• Identify and repair errors affecting intended functionality;
• Exercise free-speech rights or protect the lawful rights of another person;
• Comply with the California Electronic Communications Privacy Act or other applicable law;
• Conduct lawful public-interest research subject to applicable ethical and privacy requirements;
• Support internal uses reasonably aligned with the user’s relationship with the Company;
• Comply with a legal obligation;
• Establish, exercise or defend legal claims; or
• Otherwise use information lawfully and compatibly with the context in which it was provided.

Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13.

If you are under the age of 13, you must ask a parent or guardian for permission to use the Site.

If the Company learns that personal information from a child under 13 has been collected without appropriate permission, reasonable steps will be taken to delete it.

Third-Party Accounts and Platforms

You may be able to connect an account or interact with Company content through third-party websites, social-media platforms or service providers.

When you connect an account or use a third-party feature, you acknowledge that information may be shared according to your privacy settings and the privacy practices of that third party.

If you do not want information shared in this manner, do not use the applicable connection or third-party feature. Where supported, you may disconnect the account through the applicable platform or account settings.

Email Communications

The Company may contact you by email to provide requested information, purchase confirmations, service notices, announcements, promotional offers, alerts, surveys and other communications.

To evaluate and improve communications, the Company or its email provider may receive information when an email is opened or a link is selected.

You may stop receiving marketing or promotional emails by selecting the unsubscribe link included in those messages.

Even after opting out of marketing, you may continue to receive transactional or administrative messages related to purchases, accounts, inquiries, contracts or requested services.

Changes to This Policy

The Company reserves the right to update this Policy from time to time, including when services, data practices, technologies or applicable requirements change.

When changes are significant, the Company may provide notice by email, through an account notice, by placing a prominent notice on the Site or by updating the effective date displayed on this page.

Your continued use of the Site or services after an updated Policy takes effect constitutes acknowledgment of the modified Policy.